At Abigail Snap, we strive to ensure that you are satisfied with every purchase. Please review our return and refund policy below, which outlines the conditions under which returns and replacements are accepted. We do not offer refunds due to our Cash on Delivery (COD) model.

1. Return Eligibility

We accept returns only for items that are defective, damaged, or incorrect at the time of delivery. Items must meet the following conditions to be eligible:

  • The return request must be made within 7 days of delivery
  • The item must be unused, unworn, and in its original packaging
  • Proof of damage or defect (photo or video) must be provided via email

2. Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse or accidents
  • Items returned after 7 days of delivery
  • Products with missing packaging, accessories, or manuals

To request a return, please follow these steps:

3. How to Request a Return

  1. Email [email protected] with the subject line “Return Request – [Your Order Number]”
  2. Include photos or videos of the damaged or incorrect item
  3. Provide your full name, delivery address, and a description of the issue

Our team will review your request and respond within 3 business days.

4. Replacement Process

If your return is approved, we will:

  • Arrange a pickup or ask you to send the item back
  • Ship a replacement item at no additional cost once we receive the returned product

5. Refund Policy

Due to our Cash on Delivery (COD) payment system, we do not issue refunds under any circumstances. Only exchanges or replacements are offered for eligible return requests.

6. Cancellations

You may cancel your order before it is shipped by emailing [email protected]. Once the item is dispatched, cancellations will not be accepted.

7. Contact Us

If you have any questions or need assistance with your return, please contact us at:

Email: [email protected]