At Abigail Snap, we are committed to delivering your photography gear safely and on time, wherever you are in the world. Please review our shipping policy below for information on delivery areas, timelines, and procedures.
1. Shipping Locations
We ship our products worldwide, with delivery available to most countries. If you are unsure whether we deliver to your location, please contact us at [email protected] before placing your order.
2. Payment Method
All orders are fulfilled using Cash on Delivery (COD). You must pay the full amount in cash at the time of delivery. We currently do not accept online payments.
3. Order Processing Time
- Orders are processed within 2–4 business days after confirmation.
- You will receive an order confirmation email once your order is being prepared for shipment.
4. Estimated Delivery Time
- Domestic orders: 5–8 business days
- International orders: 10–15 business days (subject to customs clearance and local courier availability)
Please note: Delivery times may vary due to weather, customs delays, or remote locations.
5. Shipping Charges
Shipping fees are calculated based on your location and will be clearly stated at the time of checkout. In some regions, free shipping may apply for qualifying orders.
6. Delivery Attempts
Our courier will attempt to deliver your package up to two times. If delivery is unsuccessful due to an incorrect address or inability to collect payment, your order may be cancelled.
7. Tracking Your Order
Once your order is shipped, a tracking number will be sent to your email (where applicable), allowing you to monitor the progress of your delivery.
8. Damaged or Lost Packages
If your package is lost or arrives damaged:
- Contact us immediately at [email protected]
- Include your order number and photos of the damage (if applicable)
We will work to resolve the issue through a replacement or re-shipment, as per our return policy.
9. Contact Us
For questions about shipping or special delivery requests, reach out to us at:
Email: [email protected]